A1 Placement

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IT Desktop Support Technician

at A1 Placement

Pay: $48,000 to $54,000/year
Posted: 6/30/2019
Job Status: Full Time,Temp to Hire
Job Reference #: 21347

Job Description

We are seeking a qualified IT Desktop Support Technician who will be directly accountable to the IT Manager of a Houston based tech company, and will hold operational responsibility as outlined below.


  • Act as point of contact for associates to report support requests, incidents, and other communications to the IT Department
  • Manage day to day operations of server hardware including OS updates, server configuration changes, intranet updates, back-ups, antivirus, phone system, virtual workstations, and user access
  • Maintain all IT documentation and keep current and secure
  • Create and maintain documentation for non-technical users
  • Ensure network and systems remain stable with maximum uptime
  • Participate in the implementation new hardware and assist with development, documentation, and implementation of policies and procedures to ensure best practice in IT HIPPA compliance.


  • Ability to meet deadlines and handle multiple priorities
  • Excellent customer service skills, interact positively with others, and successfully manage time
  • Problem solving and critical thinking skills
  • Ability to learn new software and hardware
  • Ability to handle a wide range of simultaneous initiatives
  • Ability to work in a fast pace environment with proper urgency to issues

Teamwork and Personal Development

  • Consistently acknowledge and appreciate each team member’s contributions
  • Motivate teammates to work together in the most efficient manner possible
  • Keep track of lessons learned and shares those lessons with teammates
  • Identify opportunities for self-improvement and makes constructive suggestions for positive change for the organization
  • Effectively manage the process of innovative change
  • Remain on the forefront of emerging industry practices


A. Education

  • High school diploma required
  • Bachelor’s degree in Computer Science or Management Information Systems (MIS) desired.

B. Experience

  • Knowledge and experience with Microsoft applications such as Word, Excel, Outlook, and PowerPoint
  • Minimum of 3 years experience in the field of IT system industry or Healthcare
  • Healthcare industry experience strongly preferred
  • Professional experience with Nextgen desired

C. Qualifications

  • Candidate must have a strong ability to troubleshoot complex computer systems, mitigate network security threats proactively, make “game-time” decisions while under pressure, and create engaging documentation of processes and procedure as they relate to Information Technology. The candidate must be available to be on-call unless scheduled otherwise; he or she must operate with a high degree of self-direction and self-accountability.
  • Proficient in Microsoft Office Suite 2008 and above
  • PC Desktop Support including familiarity and experience with desktop and server hardware
  • Windows Desktop Software Support experience
  • General Network Knowledge including the basics of TCP/IP and networks
  • Knowledge of Sonicwall Firewalls a plusActive Directory knowledge
  • Microsoft Server 2012 experience a plus
  • Knowledge of VMWare VSphere and Vmware Horizon View a plus
  • Knowledge of MS SQL any version a plus