CVS Health

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Accounts Receivable Specialist II

at CVS Health

Posted: 2/12/2019
Job Reference #: 943421BR
Keywords: financial

Job Description

Job Title :
Accounts Receivable Specialist II
Job ID :
Location :
AZ - Phoenix
Street Address :
444 North 44th St.
Category :
Billing & Collections
Description :
Job Description
As a Accounts Receivable Specialist II you will be responsible for monitoring the receivables on patient accounts in a long term care setting. This role is essential to ensuring patient financial services are handled properly. The Accounts Receivable Specialist II position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. Additional responsibilities will include collecting payments, scheduling payments and reviewing resident’s statement of account for accuracy of charges and proper account handling. As part of the Private Pay team you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances.

The Accounts Receivable Specialist II on the Private Pay team is responsible for:
-Contacting customers by phone to reconcile account balances.
-Retrieving copies of invoices to send via fax or mail for account resolution.
-Documenting client communications in the receivables systems.
-Processing payments and following up on promised payments.
-Identifying, communicating and escalating issues to management or appropriate leader.
-Additional duties and responsibilities as assigned by management.

This position with CVS Health offers a competitive salary, generous benefits package, as well as the following perks:
- Potential for growth opportunities within the first year
- Retail store discounts
- Comprehensive 6-week training program
- Onsite cafeteria
- Free onsite yoga classes
- Free parking at the facility
- Bus subsidy


Required Qualifications
Required Skills:
- 1 year of relevant work experience; high volume customer service environment, demonstrating excellent customer service skills and ability to negotiate payments arrangements
- 1 year of experience using Microsoft Office, specifically Outlook, Word and Excel
- 1 year of technical proficiency in working in multiple systems and software simultaneously

Preferred Qualifications
3 + years of experience with the below qualifications.
-Knowledge of Medicare/Medicaid.
-Experience in negotiating payment arrangements.
-Receivables or collections experience preferably in a healthcare setting.

Verifiable High School Diploma (Required)
-Bachelor’s Degree (Preferred)

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!