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Configuration Management Engineer, Senior Analyst

at CVS Health

Posted: 9/12/2019
Job Reference #: 1023439BR

Job Description

Job Description
As a member of the IT for IT Application Team, this role is responsible for leading and facilitating collaboration among multiple teams on and offsite to enhance and support applications within the IT for IT application portfolio, which includes but not limited to Venafi Certificate Management, ServiceNow, MicroFocus/HP Connect IT and Asset Management, MicroFocus/HP UCMDB, Oracle Siebel and Snow Software applications.

Position Responsibilities:
* Work with vendors to implement, enhance and upgrade application modules.
* Triage and troubleshooting for all applications within the portfolio.
* Support and enhance integrations between ServiceNow, MicroFocus/HP Asset Manager, and MicroFocus/HP UCMDB.
* Provide Oncall support services as needed and perform off hours maintenance to the applications supported.
* Participate in the Change Advisory Board process to help establish priority, level of effort, implementation schedules, etc. for business support requests.
* Perform trend analysis and reporting to identify opportunities to improve the overall portfolio.
* Contribute to the design and maintenance of the system, database, and application architecture documentation.
* Responsible for development of detailed design documentation for all customizations.
* Support test and deploy phases as needed.
* Maintain library of technical documents.
* Ensure adherence to security policies and internal processes.
* Direct and guide contractors onsite and offshore to complete enhancements and support the production environment.
* Responsible to complete tasks related to assigned project workload timely and efficiently.

Required Qualifications
* 3+ years’ experience in application development.
* Experience supporting CMDB tools.
* Analyze and Remediate vulnerabilities reported by internal scanners.
* Experience with performance tuning of applications.
* General knowledge of operating systems (Windows and UNIX), networking standards, webserver configurations, load balancing within an IT centric infrastructure.
* Demonstrate a clear understanding of the software development life cycle.
* Good knowledge of applicable data privacy practices and laws.
* Success working in large, multi-layered, fast paced IT organizations.

Preferred Qualifications
* General knowledge on PKI management and Certificate lifecycle management
* Experience supporting Venafi Certificate Management.
* Experience supporting MicroFocus/HP Asset Manager or Snow Software.
* Experience working on implementation and/or upgrade projects.
* Strong interpersonal skills with the ability to work with diverse teams.
* Strong organizational skills with the ability to align to constantly changing priorities.
* Ability to author technical requirements documents.
* Prior experience developing applications in a corporate environment.
* Knowledge of batch programming and job scheduling.
* ITIL Foundations certified and significant understanding of CMDB concepts.
* Knowledge in securing applications to highest standards and concepts of SSL mutual authentications

Bachelors degree (or equivalent) in computer science or engineering degree preferred.

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

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