Harris Health System

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Epic Business Analyst III - Willow

at Harris Health System

Posted: 1/27/2020
Job Status: Full Time
Job Reference #: 146071

Job Description

About Us

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Department Marketing Statement

Job Profile

The Epic Business Analyst III ensures that the operational interests of their respective functional areas are being fully represented in the day-to-day operations of the Information Systems Department. This role supports all application deployed within the Harris Health System.

Minimum Qualifications
Education/Specialized Training/Licensure: Computer Science Bachelor degree or related experience

Work Experience:

  • 5+ Years within I.S.
  • Three (3) Years Hospital Health Care Organizations Business Analysis
  • Willow build experience

Management Experience: Resource oversight experience

Special Requirements
Communication Skills: Above Average Verbal (Heavy Public Contact),

Exceptional Verbal (e.g., Public Speaking)

Writing/Composing (Correspondence/Reports)

Other Skills: Analytical, Design, Research, Statistical


This is a new position that will join our Harris Health System Community Connect project team to help roll out our Epic system to a local, non-Harris Health System healthcare partner. This will not be your run-of-the-mill, family practice implementation as our partner has some very unique workflows and functionality. We are looking for a self-motivated and experienced analyst to assist with development, go-live, and long-term optimization and support. If you enjoy a creative, out of the box problem-solving that combines technical, workflow, and relationship management skills – and keeps you on your toes – we have the perfect job for you!

The Business Analyst on this project will work directly with customers to capture current state workflows, produce process and gap analyses, map future-state workflows, and conduct needs assessments. Will be responsible for all aspects of Epic business build, testing, validation, go-live readiness, implementation and post implementation support.

While your self-motivation is a plus, most important is your ability to collaborate effectively with customers and a multi-disciplinary group of teammates including billing, HIM, lab, imaging, interface, technical, ambulatory, and inpatient clinical analysts. (Please note: Due to the high degree of collaboration and team integration required, working remotely during the project phase of this position will not be possible, but maybe later!)


  • Participate in core Epic Community Connect activities: design, build, test, implement and support.
  • Demonstrate an understanding of Epic functionality and how clinical, business, and ancillary modules interact.
  • Works closely with users to identify problems and provide solutions. Demonstrate an understanding of users’ needs.
  • Provides troubleshooting for all applications and software within assigned area.
  • Work independently on problems of moderate scope where analysis may involves multiple factors.
  • Analyze reasonably complex issues and develop/implement solutions with general guidance.
  • Thinking outside-the-box to creatively solve problems while staying aligned with existing, foundation build.
  • Participate as needed to install upgrades, patches and fixes.
  • Manage issues/risks and escalate as required.
  • Assist in the design, delivery, and maintenance of related training programs and materials.
  • Seek workflow guidance and technical information from managers and teammates as needed.
  • Provide weekly status reports.
  • Track effort hours by customer and task using a Time Management software system.
  • Educate users informally to ensure efficient and effective use of Epic system as designed.
  • Be available for after hours, on-call rotation shifts as needed.


  • 3-5 years Epic analysis and build experience, including experience implementing advanced systems that cross multiple disciplines.
  • Current Epic Willow inpatient or outpatient certification is required.
  • 3-5 years Epic analysis and relevant build experience is required, including familiarity and experience with orders, order sets, preferences, dispensing suite, eMAR, and general pharmacy workflows and build.
  • Strongly desired is experience with interfaces (automated dispensing machines and/or other ancillary pharmacy applications), or RWB/Radar, dashboards, CAMs, Community Connect.
  • Strong attention to detail with advanced knowledge of clinic process and workflows.
  • Understanding of Epic system capabilities to address process requirements
  • Demonstrated ability to develop creative solutions to complex problems.
  • Strong organizational skills and ability to manage multiple tasks simultaneously.
  • Excellent communication (written and verbal) and interpersonal skills. Able to communicate effectively with technical teammates, as well as managers and customers/users.
  • Independent, energetic, creative, and self-motivated team player!
Benefits and EEOC

Harris Health System benefits program is designed to provide you with more flexibility and choices in meeting your specific needs. Harris Health System benefits program allows you to protect your income in case of illness, death and disability, and to help you save for retirement.

It is the policy of Harris Health System to provide equal opportunity for all applicants for employment regardless political affiliation, race, color, national origin, age, sex, religious creed or disability. Applicants may request any reasonable accommodation(s) to participate in the application process.

Job Category

Information Technology

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!