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Front Desk Agent - Night Audit

at HCareers

Posted: 11/19/2020
Job Reference #: 9447_1530973
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Job Description



Staybridge Suites in Addison, Texas, a leader in the hospitality industry, is offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as our Front Desk Agent / Night Auditor

* The ideal candidate must multi-task effectively and must be able to work in a fast-paced environment.

* Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests

* Check guests in, issue keys, provide information on hotel services, amenities and room location

* Ensure required identification is taken from guests at check in with local legislative requirements

* Answer phones in a prompt and courteous manner

* Up-sell rooms where possible to maximize hotel revenue

* Answer, record and process all guest calls, messages, requests, questions or concerns

* Record guest preferences in the system

* Check guests out, including resolving any late or disputed charges

* Accurately process all cash and credit card transactions using established procedures

* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up

* Take action to solve guest problems/complaints using appropriate service recovery guidelines

* Follow established hotel safety protocols and procedures

* May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel process

* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!