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Guest Service- Night Audit Representative
Job Reference #: 9447_1206926
Radisson Hotel Group, formerly Carlson Rezidor Hotel Group, is one of the world's largest hotel groups with eight distinctive hotel brands, more than 1,400 hotels, in destinations around the world. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and prizeotel. Guests can benefit from the newly rebranded Radisson Rewards, formerly Club Carlson, a global rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards spans our global footprint and offers exceptional benefits to our guests, meeting planners, travel agents and business partners. Radisson Meetings offers a variety of fully-equipped spaces featuring fast free Wi-Fi, A/V technology and on-site contacts designed to make every event unique. More than 95,000 global team members work for the Radisson Hotel Group and at the hotels licensed to operate in its systems. The company is headquartered in Brussels, Minneapolis and Singapore.
For more information, visit www.radissonhotelgroup.com .
Receives and processes incoming guests
-Ensure a delightful, seamless arrival and departure for our guests.
-Greets guest and processes hotel registration and other transactions
-Keeps current on hotel accommodations, services and local attractions
-Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
-Records resolutions to guest complaints on the "Yes I Can" log
-Works with other departments as appropriate to arrange for services requested by the guest
-Stays current with developments in the hotel by reviewing and updating the communication log
-Prepares end of shift summaries and communications for management and other shifts
-Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
-Makes reservations in accordance with hotel's yield management practices
-May be responsible for answering and fielding all calls to the hotel, both internal and external
-Identifies and records special billing instructions and notifies Accounting
-Obtains appropriate approvals and signatures for guest transactions
-Follows hotel policy on cash banks
-Maintains confidentiality of guest information
Aligns with the"Yes I Can"service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Provides genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not satisfied and works to resolve
-Performs other duties required to provide the service brand behavior and genuine hospitality
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