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Night Audit Manager
Job Reference #: 9447_1540030
Categories: Accounting/Auditing, IT - Computer Services & Support, IT - Hardware/Networking, IT - ALL CATEGORIES
JOB SUMMARY: Minimum 5 years' experience in 4 diamond or 4-star hotel or restaurant, accurately balance all hotel income for 24-hour operating period and handle all guest service aspects of the hotel front desk. Function as Manager on Duty for the third shift.
-Prepare, create and update various monthly reports used by Night Audit staff including updating budget information in the Daily Management Report.
-Balance and audit for accuracy hotel, golf, spa and food & beverage revenue and gift cards. Prepare relevant reports.
-Prepare and distribute Daily Management report no later than 5:00 AM.
-Balance and audit for accuracy all room and tax charges (bucket check/Potential Room Revenue Report), cashier's postings, guest and house accounts.
-Communicate with other hotel departments as necessary to resolve accounting discrepancies and guest service issue and to request or provide information.
-Perform all Guest Reception functions as required: booking room reservations, answering hotel phone calls, making wake-up calls, checking guests in and out, and notifying guests of messages.
-Assist with various accounting duties including collecting/obtaining documentation for guest charges, preparing guest or group bills/invoices and verifying billing and payment instructions for guests or groups.
-Facilitate proper security of all keys, funds, and hotel and guest property.
-Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
-Provide a professional image at all times through appearance and dress.
-Follow company policies and procedures.
-May fulfill Manager on Duty shifts.
-Continually strive to acquire new knowledge, skills, and information to increase efficiency and productivity.
-Identify areas that need improvement and take necessary action to affect change.
-Utilize all resources available to achieve the most favorable results (for the Resort and the guest) in any challenging or problem situation.
-Constantly strive to find better ways to do what we do.
-Promote the resort and all Northwood Companies at every opportunity.
Note: May be assigned other duties by supervisor or management
EDUCATION AND EXPERIENCE:
-High School Diploma or equivalent
-Previous Supervisory experience
-A minimum of two (2) years hospitality work experience required
SKILLS & ABILITIES:
-Excellent organizational and time management skills
-Excellent verbal and written communication skills
-Customer Service skills
-Ability to work the overnight shifts as well as some weekends and holidays
-Mathematical skills, including basic math, basic accounting, percentages and variances are used a large portion of the time.
-Ability to talk, hear, see, stand, walk, bend, kneel, stoop, crouch, crawl, climb, reach and perform repetitive motions.
-Able to work in a fast paced, stressful environment
-Ability to push, pull, lift, carry or otherwise move up to 50 lbs.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
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