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Night Auditor

at HCareers

Posted: 9/25/2020
Job Reference #: 9447_1368558

Job Description

Job Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience


    -High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
    -Guest Service Experience preferred.
    -Computer knowledge/skills required.


Physical Requirements


    -Flexible and long hours sometimes required.
    -Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    -Late/Overnight shift.


General Requirements


    -Maintain a warm and friendly demeanor at all times.
    -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    -Must be able to multitask and prioritize departmental functions to meet deadlines.
    -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    -Attend all hotel required meetings and trainings.
    -Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
    -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    -Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
    -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    -Must be able to cross-train in other hotel related areas.
    -Must be able to maintain confidentiality of information.
    -Must be able to show initiative, including anticipating guest or operational needs.
    -Perform other duties as requested by management.


Fundamental Requirements


    -Must be able to work with and understand financial information and data, and basic arithmetic functions.
    -Must be willing to cross train in other accounting or hotel-related areas.
    -Must be able to prioritize job functions in order to meet deadlines.
    -Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
    -Audit and reconcile financial and statistical reports.
    -Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
    -Prepare and distribute month-end reports.
    -Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
    -Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
    -Prioritize job functions in order to meet deadlines.
    -Ensure accuracy of all numbers reported including statistics.
    -Input and update financial information into corporate communications network.
    -Perform daily, weekly, monthly and annual data processing system functions as required.
    -Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
    -Ensure overall guest satisfaction.
    -Respond to governmental inquiries upon receipt.
    -Handle guest requests.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!