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Overnight Night Auditor

at HCareers

Posted: 11/13/2020
Job Reference #: 9447_1538738

Job Description


To assists our guests efficiently, courteously, and professionally in all Front Office related functions.


One year experience dealing face to face with clients expecting exceptional service.

Computer literate.

Cash handling experience.

Prior hotel experience is same position preferred.


    -Maximum lifting 30 lbs.

    -Pushing, pulling, bending, stooping, reaching.

    -Ability to verbally communicate effectively with guests and co-workers.

    -Able to work in a fast paced, stressful environment.

    -Prolonged periods of standing and/or walking.

* Noise level in the lobby may be high at times.


    -Register guests and assign rooms, accommodating special requests whenever possible.

    -Check guests out efficiently.

    -Assist in pre-registration and blocking of reservations when necessary.

    -Comply with unit cash handling, credit and check cashing policies and procedures.

    -Complete daily checklist tasks.

    -Comply with room selling strategies, cancellation procedures and walk procedures.

    -Operate and/or explain TDD operation for guests.

    -Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.

    -Offer the hotel guests the best possible service through courteous and proper phone answering procedures.

    -Be an ambassador by promoting the hotel, restaurant, lounge, gift shop, etc.

    -Be able to give accurate directions and information regarding the immediate and metro area.

    -Handle all emergencies according to established procedures.

    -Have knowledge of hotel rates, discounts, and how to handle each.

    -Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures.

    -Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
(ref. 11308)

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