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Overnight Night Auditor

at HCareers

Posted: 11/13/2020
Job Reference #: 9447_1538738
Keywords:

Job Description

OVERALL RESPONSIBILITIES:

To assists our guests efficiently, courteously, and professionally in all Front Office related functions.

QUALIFICATIONS/PRE-REQUISITES:

One year experience dealing face to face with clients expecting exceptional service.

Computer literate.

Cash handling experience.

Prior hotel experience is same position preferred.

JOB REQUIREMENTS:

    -Maximum lifting 30 lbs.

    -Pushing, pulling, bending, stooping, reaching.

    -Ability to verbally communicate effectively with guests and co-workers.

    -Able to work in a fast paced, stressful environment.

    -Prolonged periods of standing and/or walking.

* Noise level in the lobby may be high at times.

JOB FUNCTIONS:


    -Register guests and assign rooms, accommodating special requests whenever possible.

    -Check guests out efficiently.

    -Assist in pre-registration and blocking of reservations when necessary.

    -Comply with unit cash handling, credit and check cashing policies and procedures.

    -Complete daily checklist tasks.

    -Comply with room selling strategies, cancellation procedures and walk procedures.

    -Operate and/or explain TDD operation for guests.

    -Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.

    -Offer the hotel guests the best possible service through courteous and proper phone answering procedures.

    -Be an ambassador by promoting the hotel, restaurant, lounge, gift shop, etc.

    -Be able to give accurate directions and information regarding the immediate and metro area.

    -Handle all emergencies according to established procedures.

    -Have knowledge of hotel rates, discounts, and how to handle each.

    -Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures.

    -Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
(ref. 11308)

Application Instructions

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