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Weekend - Front Desk Agent Night Auditor | La Jolla

at HCareers

Posted: 11/4/2020
Job Reference #: 9447_1525825

Job Description

Estancia La Jolla Hotel and Spa is currently seeking an enthusiastic, dynamic Front Desk Supervisor to join our team

Are you a fast thinking individual that meets challenges with enthusiasm and urgency in a fast paced hospitality environment? Do you take pride in your ability to motivate and lead a team to provide outstanding guest satisfaction and quality service? Do you enjoy varied activities, possess good follow up skills to ensure the job is done, and have the ability to increase revenue and customer satisfaction while achieving desired results?

If the answer is "Yes", thenEstancia La JollaHotel & Spais looking for you!

The Front Desk Agent is the ambassador of the Front Desk. They must create and maintain a vibrant atmosphere while ensuring guest satisfaction.

Responsibilities include:

    -Initial on site contact for the Guest registration and check out process and communication of Resort services and information
    -Collect Guest information and method of payment
    -Responds to Guest inquiries about the Resort and surrounding area
    -Resolve guestissues appropriately and escalating when necessary
    -Coordinates Guest requests with other departments as required (bell, housekeeping, restaurants, food and beverage, etc.)
    -Use Common Sense safety and uphold all policies and procedures


    -Previous customer related experience an asset
    -Excellent communication skills and a professional presentation
    -Strong interpersonal and problem solving abilities
    -Highly responsible & reliable, must be able to work evenings, weekends and holidays
    -Prior experience with Opera a plus

Physical Requirements:

While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member occasionally grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. The team member occasionally stoops and crouches. The team member talks constantly and needs to hear sounds or voices. Exerts up to 75 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The team member is required to have close visual acuity to prepare and analyze data and figures and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities.

The team member is subject to inside environmental conditions. The noise level is moderate. The team member is subject to hazards which includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts. The team member may be exposed to infectious diseases.

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.

Estancia La Jolla Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D

The Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D and E-Verify employer.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!