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Patient Account Rep I - Accounts Receivable - North Phoenix (NSSC)

at HonorHealth

Posted: 1/2/2020
Job Status: Full Time
Job Reference #: 2020-24603
Keywords: billing

Job Description

  • Job LocationUS-AZ-PHOENIX
    Requisition ID
    01 - Days
    Med Group Business Ops
    HonorHealth Medical Group
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    2500 W UTOPIA
    Work Hours
    8:00am - 4:30pm
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    High School Diploma or GED Required

    None None Required Required


    Job Summary
    Responsible for part of the following: billing and collecting, research, payment posting, charge entry, and a host of other duties to assure timely reimbursement to the medical provider. Demonstrates independent problem solving skills of account error necessary to bring the account balance to zero within established time frames.
    • Responsible for research and secure payment for insurance accounts:
      Follow up required daily accounts based on work queue assignment to reduce the A/R,
      Contact insurance companies to follow up on denials and correspondence.
      Review Charge review work queues as assigned
    • Responsible for research and secure payment for patient balances:
      Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R.
      Answer incoming patient calls
      Process credit card payments and post within the patient billing system.
      Work return mail to update accounts to ensure accuracy.
    • Performs routine data entry and/or review of claim edit work queues:
      Input charges for physician billing
      Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations.
      Review Charge review work queues as assigned.
    • Handles all payments and correspondence received in the central business office.
      Creates payment batches and scans all correspondence into patient billing system,
      Posts payments and denials into patient billing system.
    • Follows departmental functions:
      Prioritize work to minimize interruptions and increase efficiency in collections process,
      Participate in daily DMS huddle, and all department meetings,
      Provide five star customer service, to include patients, coworkers, vendors and management,
      Establish and maintain and efficient filing system,
      Maintain clean and organized work area,
      Communicates and engages effectively with others,
      Communicates and participates in training classes as needed to keep current with daily operations
      Work in a team environment and participate in constructive feedback.
      Ability to handle numerous tasks simultaneously and with flexibility.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!