Steward Health Care System

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Patient Financial Services Rep

at Steward Health Care System

Posted: 9/24/2020
Job Status: Full Time
Job Reference #: 34878
Keywords: billing, financial

Job Description

Location: Steward Medical Group - North
Posted Date: 8/27/2020

Are you looking for an exciting, professional career with a company that treats each individual with dignity and respect? We take pride in our work and organization knowing that we each make a difference in the lives of our patients every day!

Steward Medical Group at Hawthorn Medical Associates is looking for an enthusiastic, professional individual with a positive attitude, with the ability to work independently to assist our patients as a Patient Financial Services Representative. The successful candidate will:

  • Serve as a primary support to Steward Medical Group (SMG) patients regarding any concerns related to billing, self-pay balances, insurance payments, and all other financial matters. This position will also help in collection of patient payments, setting up payment agreements and assisting in portal services.
  • ‹‹‹Answer incoming patient phone calls and make outbound collection calls on open balances
  • Update patient insurance, confirming eligibility and queue claims for billing
  • Update demographic and guarantor information in the Patient Accounting System
  • Act in a professional manner and treat patients, co-workers, and leadership with respect at all times
  • Troubleshoot and identify patient billing issues to resolve them to patient’s satisfaction
  • Ability to explain and discuss SMG and PFS policies for better patient understanding
  • Educate patients about third party and insurance processes, their plan benefits, and how they affect patient balances
  • Evaluate accounts from both an insurance and self-pay perspective
  • Evaluate accounts for self-pay refunds
  • Manage and work queues and worklists in patient billing system
  • Advocate for patients and contact insurance companies on their behalf, when necessary, to resolve disputes
  • Assist with patients with access to the Patient Portal and password resets
  • Set up payment plans, monitor and make outbound calls to patients with broken promise to pay agreements
  • Ability to approach patient and discuss open, unpaid or overdue balances
  • Receive and process patient credit card payments, and allocate to appropriate visits on the account
  • Evaluate accounts for bad debt placement and wok with bad debt vendor on patient issues and concerns
  • Post appropriate discounts and adjustments to patient accounts
  • Interact with supporting departments; coding, cash-ops, AR follow up to resolve billing and payment issues
  • Interact with Practices to communicate and work cooperatively regarding patient billing issues
  • Maintain expected performance metrics

Qualifications:

  • Associates degree or relevant work experience required.
  • Medical billing, preferably in a professional setting, required.
  • Athena and Meditech experience preferred.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!