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Process Engineer 4 - Sr. Process Engineer - Enterprise Finance - Business Process Management

at Wells Fargo

Posted: 2/7/2020
Job Reference #: 15239911
Keywords:

Job Description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, team members, and leaders of the company’s financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the company’s shared services functions including corporate properties, security, and global services.

We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base.

We are seeking an experienced professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo Enterprise Finance group.

Key responsibilities include:
Process Improvement

  • Organizes, leads, and facilitates cross-LOB, enterprise-wide process design and re-engineering initiatives that will encompass an end to end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment
  • Develop improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through Wells Fargo and identify and help prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact
  • Develops root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates
  • Establishes standards for measuring performance against process requirements - Including the developing metrics that provide data for process management indicators for future improvement opportunities
  • Provide advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
  • The sharing of lessons learned and best practices with others throughout the organization when appropriate

Partner & Collaborate

  • Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services
  • Drives business awareness of our common enterprise operational and process excellence methods, techniques, tools, etc
  • Provides consultation on the use of reengineering techniques to improve process performance and product quality
  • Works with Project Manager(s) and Sponsors to ensure Six Sigma/LEAN activities, deliverables, and tools are integrated in the project plan when appropriate
  • Collaborate and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence
  • Provide thought leadership in the area of process and continuous improvement, operational excellence
  • Role will require moderate domestic business travel
  • Partner with the Risk team to establish controls, protocols and guidelines that provide guardrails for adherence to new processes and procedures
  • Work with key business partners and stakeholders to assess impact, develop planning and execute readiness for a process change to ensure sustainable BPM efforts and initiatives.

Coaching

  • Provide coaching and mentoring to project teams and LOB management in Six Sigma, LEAN, Continuous Improvement process, tools, and techniques
  • May provide informal 1-on-1 training and formal small to large group training facilitation, coaching, & mentoring
  • May provide coaching and mentoring for other process engineers

The preferred location(s) for this job opening are:  Charlotte, NC; Minneapolis, MN; Phoenix & Chandler, AZ; Raleigh, NC or Des Moines, IA.



Required Qualifications

  • 15+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics and/or engineering); or LEAN/Six Sigma Black belt and 10+ years of experience in one or a combination of the following: process engineering, military (supply chain, analytics or engineering)



Desired Qualifications

  • Lean Six Sigma Master Black Belt certification
  • BS/BA degree or higher in a quantitative field such as mathematics, statistics, actuarial science, engineering, or physics
  • Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx
  • Knowledge and understanding of Statistical Analysis software such as Minitab
  • Facilitation skills such as Helix
  • Change Management skills such as Prosci/ADKAR
  • Knowledge and understanding of Rapid Process Automation software such as Blue Prism
  • Strong analytical skills with high attention to detail and accuracy
  • Highly refined and professional verbal and written communications
  • Ability to manage complex projects in a large enterprise environment
  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
  • Strong collaboration and partnering skills
  • Financial services industry experience
  • Ability to take on a high level of responsibility, initiative, and accountability
  • Ability to manage initiatives involving process improvements
  • Knowledge and understanding of Agile
  • Experience conducting root cause analysis for data-driven process-related improvements
  • Ability to present complex concepts to senior management
  • Leadership skills including the ability to influence effectively in a matrix environment



Other Desired Qualifications
  • Experience in current state process modeling, process re-engineering and future state workflow modeling
  • Excellent analytical, problem solving, and root cause analysis skills
  • Strong leadership skills and experience with the ability to coach, manage, lead professionals
  • Familiarization with Agile tools like JIRA, CA Rally
  • Demonstrated ability leading Kaizen events or other rapid process improvement methodologies


Job Expectations

  • Wells Fargo Business Process Management Advanced learning level or Wells Fargo Business Process Management Advanced Knowledge Check and external LEAN/Six Sigma Black Belt within 1 year of job start date.
  • Ability to travel up to 25% of the time



Street Address

NC-Charlotte: 11625 N Community House Road - Charlotte, NC
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
NC-Charlotte: 301 S College St - Charlotte, NC
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
AZ-Chandler: 2600 S Price Rd - Chandler, AZ



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!