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Wealth & Investment Management Financial Crimes Control Assurance Manager

at Wells Fargo

Posted: 9/9/2019
Job Reference #: 13246208

Job Description

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,950 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 37 countries and territories to support customers who conduct business in the global economy. With approximately 262,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Wealth & Investment Management (WIM)

Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement.

WIM - Financial Crimes Risk & Control     

The WIM Financial Crimes Risk & Control group, as a first line of defense control function, is responsible for a range of services in support of Wells Fargo’s WIM division, which encompasses retail brokerage, private wealth management, institutional retirement & trust and asset management lines of business.  The organization is comprised of teams that are responsible for the development, implementation, administration and execution of a broad array of controls and processes for all Bank Secrecy Act ("BSA"), USA PATRIOT Act ("USAPA"), Economic Trade Sanctions ("ETS"), Anti-Bribery & Corruption ("ABC") compliance programs. Our mission is to collaboratively partner with line of business stakeholders, independent risk management and internal audit in a well-managed fashion in order to protect WIM lines of business from being used to enable or facilitate illicit criminal and terrorist financing activities.

The Role 

The Wealth & Investment Management ("WIM") Financial Crime Risk and Control (‘FCRC’) team is seeking a Control Assurance Manager (Operational Risk Manager 4) to serve as a senior leader, overseeing the development and ongoing management of a critical new Financial Crimes Control Assurance function. 

The successful candidate will lead the expansion of a recently created QA function that covers all aspects of high risk customer enhanced due diligence (EDD) processes, ensuring those processes and mitigating controls are well defined and operating as designed and expected.  This work will include the build out of a high-functioning team of quality assurance subject matter experts, preferably with a background in Bank Secrecy Act, USA PATRIOT Act, Office of Foreign Asset Controls (OFAC) and other domestic and/or international financial crimes related laws and regulations. QA scoping, process design, reporting, and stakeholder management key responsibilities of this leadership role.

The successful candidate must be well rounded and highly versatile with a broad range of skills and experience, ideally with a background in financial crimes, QA and/or process improvement.  The ability to collaborate well with others, communicate thoughtfully with key stakeholders at all levels of the organization and lead effectively on process and control design/execution work is critical to the role as are effective leadership and management skills.

The successful candidate will report to and work closely with the WIM Financial Crimes Control Leader and WIM Line of Business FCRC Managers to broadly improve the level of execution, oversight, partnership and coordination across the group in these areas. 

Specific responsibilities include:

  • Design, staff, and manage a new team to conduct quality assurance work
  • Develop and implement a repeatable, sustainable and meaningful QA methodology and process
  • Oversee the development of test scripts that align with the current policies, procedures and other applicable guidance
  • Report to all key stakeholders on EDD performance and error rates
  • Collaborate, as necessary, with process and control owners to ensure the root cause of deficiencies are identified, managed in line with defined protocols, and tracked through to resolution
  • Partner with the WIM Group Level Self Assurance Team to ensure activities align well with the broader WIM approach while also ensuring results consistently feed into group level reporting
  • Work with Business Process Management Teams, Policy Managers and Control Data Managers to ensure key controls are consistently identified and tested via QA
  • Establish and manage strict change management protocols to ensure QA aligns with ongoing policy and procedure updates, and record-keeping on prior work remains clearly auditable to prior applicable standards
  • Support group level participation in risk assessment, gap analysis, testing and assurance and regulatory exam activities as needed

The Candidate

A mature leader with proven critical thinking skills and demonstrated credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. The role requires a leader with strong relationship management, influencing, vision, operational and execution skills. The role requires a sense of urgency, passion for results, people skills and personal accountability for driving results.

Locations: Minneapolis, MN; Charlotte, NC; Des Moines, IA; Phoenix, AZ; Miami, FL; St. Louis, MO; other major Wells Fargo locations will be considered

Required Qualifications

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 5+ years of management experience

Desired Qualifications

  • Ability to articulate complex concepts in a clear manner
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications
  • Exceptional leadership skills
  • Excellent written and verbal communication skills
  • Strong organizational and relationship management skills
  • Experience operating within a large, complex and diverse financial institution
  • Background in Financial Crimes, EDD, QA and/or issue management
  • People management and collaborative stakeholder engagement
  • Process and control design and improvement (e.g., Six Sigma)
  • Data management and data integrity expertise
  • High proficiency in all Microsoft excel applications


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!